Fireco
Privacy Policy
1. Introduction
Fireco Services (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information in a safe, responsible, and transparent manner.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website https://firecoservices.com.au/ or engage our services.
Fireco Services provides smoke alarm installation, compliance inspections, servicing, and maintenance across Brisbane and surrounding areas.
2. Personal Information We Collect
We may collect personal information including contact details (such as name, email address and phone number), service information (including property address, compliance details and service history), technical information (such as IP address, browser type and device information), and website usage data.
We only collect personal information that is reasonably necessary for our business activities.
3. How We Collect Information
We collect personal information when you submit enquiries, request quotes, book services, contact us, or use our website, including through cookies and analytics tools.
4. How We Use Your Information
We use personal information to provide services, respond to enquiries, schedule inspections and maintenance, maintain compliance records, improve our website and services, and communicate service-related information.
We do not use personal information for unrelated purposes without consent unless required or permitted by law.
5. Disclosure of Personal Information
We do not sell or rent personal information.
We may disclose personal information to service providers, contractors or technicians where required to deliver services, and government authorities where required or authorised by law.
6. Overseas Disclosure
We do not intentionally disclose personal information to overseas recipients. Some third-party service providers may store data on servers located outside Australia. Where this occurs, reasonable safeguards are applied.
7. Cookies and Website Analytics
Our website may use cookies to improve functionality, analyse traffic, and remember preferences. Cookies can be disabled through browser settings, though this may affect website functionality.
8. Data Security and Retention
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Personal information is retained only for as long as necessary to fulfil its purpose or meet legal obligations. When no longer required, information is securely destroyed or de-identified.
9. Access and Correction
You may request access to or correction of personal information we hold about you by contacting us using the details below. We will respond within a reasonable time.
10. Complaints
If you believe we have breached your privacy, you may contact us using the details below. We will investigate and respond in a timely manner. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner.
11. Third-Party Websites
12. Changes to This Privacy Policy
13. Contact Us
Fireco Services
Email: admin@firecoservices.com.au
Phone: 0431 520 264